For the success of businesses, the key objective is to augment the satisfaction of customers. This becomes all the more important for the insurance companies. The process of handling large number of insurance claims becomes difficult for the firms and therefore the best option is to outsource the insurance claim services. Efficient and quick processing of insurance claims is important and this requires additional resources and time. For this reason, outsourcing insurance claims becomes important to meet the business goals. Offer the service providers with augmented services ensuring their satisfaction. Reduce the overall operational cost and get highly accurate insurance claim processing within quick turnaround time.